Work experience that helped me develop communication, organization, problem-solving, and customer-focused skills.
Work Experience
TELUS International — Customer Support Agent (Google Play Support)
Provided customer support for Google Play users through online chat communication. Assisted customers with account issues, payments, app-related problems, and service inquiries. Analyzed customer requests and provided effective solutions according to support guidelines. Maintained high-quality communication and customer satisfaction.
GopetTrans — Freight Forwarder
Coordinated transportation processes and communicated with clients and carriers. Managed logistics tasks, shipment tracking, and documentation. Supported daily freight operations and ensured smooth delivery processes. Developed communication and organizational skills in a fast-paced environment.